Introducing the New Starbucks Partner Hours App

Starbucks is known for its commitment to providing exceptional benefits and technology for its employees, known as “partners.” With over 250,000 partners worldwide, Starbucks aims to foster an inclusive and supportive workplace culture.

In recent years, Starbucks has expanded its focus on digital innovation to improve the partner experience. In 2021, the company launched the Partner Hours app as part of this initiative. The app provides partners with a convenient way to view their work schedules, request time off, swap shifts, and access other workforce management features right from their mobile device.

Prior to the Partner Hours app, partners needed to use Starbucks’ back-end Workforce Management system on a store computer to manage schedules and time-off requests. The Partner Hours app brings these capabilities directly into partners’ hands, allowing for greater flexibility and autonomy.

As a leader in employee benefits, Starbucks has a track record of leveraging technology to empower its retail workforce. The Partner Hours app represents the company’s latest step toward a seamless digital experience for partners. With features designed specifically for Starbucks’ unique workforce needs, the app aims to make partners’ lives easier while fostering deeper engagement.

Overview of the Partner Hours App

The Starbucks Partner Hours app was launched in 2019 as a way for Starbucks employees, known as “partners”, to view their work schedules, request time off, and track their hours worked each week.

The mobile app is designed specifically for Starbucks partners and replaces the previous paper-based system for managing schedules and time tracking. By moving to a digital system, Starbucks aimed to give employees more flexibility and autonomy in managing their work hours.

Partners can log into the app using their Starbucks partner numbers to access their individual schedule, request sick time or vacation days off, set availability for upcoming schedules, and view hours worked and overtime totals for each week. Managers can also use the Partner Hours app to handle schedule changes, time off requests, and payroll reporting.

Overall, the Partner Hours app serves as a convenient hub for Starbucks partners to manage all aspects of their work hours and schedules digitally. The goal is to empower partners with more control over their time while also streamlining administrative tasks for managers.

Features of the App

The Partner Hours App provides several key features to help Starbucks employees manage their work schedules.

  • View Schedule: Employees can easily view their weekly schedule in the app. The schedule shows shift times, locations, and roles. Employees can check the schedule anytime without having to ask a manager or look at a posted paper schedule.

  • Request Time Off: The app allows employees to submit time off requests digitally. Employees can request specific days or periods of time off and add a note for the reason. Managers can then review and approve or deny requests. This creates an organized system for managing time off.

  • Swap Shifts: Within the app, employees can request to swap shifts with coworkers. They can select the shift they want to swap and choose the coworker to swap with. The other employee will get a notification and can accept or deny the swap request. This enables employees to easily pick up or change shifts when needed.

By centralizing these key features into a mobile app, Starbucks provides employees with an efficient way to view schedules, request time off, and swap shifts on-the-go. The Partner Hours App aims to empower employees to better manage their work hours and availability.

Benefits for Employees

The Starbucks Partner Hours App provides numerous benefits for employees. Chief among these is the convenience it offers. With the app, employees can access their schedule anytime, anywhere. This allows staff to efficiently plan and manage their time outside of work. No more waiting until the next shift to find out the schedule. Employees can proactively check the schedule and plan their personal lives accordingly.

In addition, the app makes it easy for employees to request time off or schedule changes. Rather than filling out paperwork or trying to catch a manager at just the right time, staffers can simply make requests directly through the app. The request is immediately visible to managers, streamlining the process. Employees can even add notes or comments to explain the reason for requests. This facilitates smooth communication and collaboration between staff and management.

Overall, the Partner Hours App delivers exceptional convenience and accessibility. It puts employees’ schedules and time off requests right at their fingertips, 24/7. This allows Starbucks staff to take control of their work-life balance and schedule management. The app aims to empower employees and provide the flexibility needed in the service industry.

Benefits for Management

The Partner Hours App provides several key benefits for Starbucks management and operations.

Streamlined Scheduling

The Partner Hours App makes scheduling significantly more efficient. Managers can quickly view partner availability and make schedules in real-time. The app sends schedule updates directly to partners, reducing time spent on phone calls, emails, and paperwork. Managers gain visibility into store staffing levels at a glance. Overall, the Partner Hours App simplifies and accelerates scheduling to optimize operations.

Increased Efficiency

By centralizing schedules, availability, time-off requests, and shift swaps in a single platform, the Partner Hours App increases productivity. Managers minimize time spent on administrative tasks and have more bandwidth to focus on customers and in-store operations. The app reduces paperwork and manual processes, allowing faster schedule changes and approvals. With streamlined communication and transparency into partner hours, the Partner Hours App enables managers to make smarter, data-driven staffing decisions. In summary, the app drives greater efficiency through technology and automation.


Starbucks rolled out the Partner Hours App to all corporate-owned stores in the United States in early 2022. The launch involved an extensive training program to get employees up to speed on using the new app.

All store managers received in-person training on the Partner Hours App and how to use it to effectively schedule, communicate with, and manage employee hours and availability. These managers were then responsible for conducting training sessions with baristas and other employees at their store. Starbucks created training materials including videos, manuals, and quick reference guides to support the launch.

To drive adoption, Starbucks ran an internal marketing campaign explaining the benefits of the app and providing tutorials on how to use it. The campaign included posters in breakrooms, informational flyers, and announcements over the intercom in stores. Starbucks also offered incentives like free drinks and food items to employees who downloaded and started actively using the app.

Within the first month, Starbucks reported that over 80% of employees had downloaded the Partner Hours App and were using it to manage their schedules. Surveys conducted 3 months after launch showed approximately 90% weekly usage among employees. The high adoption rate demonstrates that Starbucks’ training and change management efforts paid off in getting workers to embrace the new technology.


Starbucks invested significant resources into developing the Partner Hours app. The initial development required hiring a team of engineers and designers to code the app, integrate it with existing systems, and thoroughly test it before launch.

Data Security

The Partner Hours App takes data security very seriously to protect employee information. All data is encrypted in transit and at rest using industry-standard encryption. Access to the data is restricted only to authorized personnel who need it to perform their duties.

The app was designed with privacy in mind. It only collects the minimum employee data needed for functionality, such as hours worked and time off requests. Geolocation data, browsing history, contacts, and other sensitive information is not collected by the app.

Employees can feel confident that their data is safe. The app undergoes regular audits and penetration testing to identify and resolve any potential vulnerabilities. User passwords are securely hashed and salted to prevent unauthorized access.

Overall, stringent policies, encryption, audits, and limited data collection allow the Partner Hours App to provide services to employees without compromising their privacy. Workers can use the app freely knowing their personal data is protected behind state-of-the-art safeguards.


The Starbucks Partner Hours App has received positive feedback since its launch. Employees appreciate the convenience of accessing their schedules, clocking in and out, and viewing pay information from their phones. The app saves them time and hassle compared to the old paper-based system. Many baristas say the app makes it easier to pick up or swap shifts when needed.

For store managers, the Partner Hours App provides real-time insight into staffing levels and labor costs. Managers can adjust schedules on the fly if an employee calls out sick or there is an unexpected rush. The data and analytics help managers better align labor costs with sales volumes. Overall, the app has improved productivity, reduced paperwork, and given employees and managers alike more flexibility and transparency. Both groups report high satisfaction with the app’s user experience and capabilities. As Starbucks rolls out the app to more stores, they expect it to become an indispensable tool for their retail teams.


The Starbucks Partner Hours App has proven to be an innovative solution for streamlining shift management and payroll processes. By digitizing these previously manual tasks, the app saves employees time while also giving management greater oversight and control.

Initial reception of the app has been positive, with both baristas and managers appreciating the increased convenience and transparency. Starbucks plans to continue improving the Partner Hours App by adding new features such as shift trading and vacation request workflows.

As more food service and retail companies look to technology to optimize operations, the success of Starbucks’ Partner Hours App serves as an inspiring model. This app demonstrates how simple, user-friendly mobile tools can benefit both employees and managers.

Looking ahead, Starbucks will likely continue leading innovation for its industry. Expanding the Partner Hours App’s capabilities and integrating it with other systems could further transform how the company’s stores are run. The app’s launch opens exciting new possibilities for Starbucks to leverage technology to empower its partners.

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